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"Klarna has been on a PR offensive for months trying to paint the picture of how they an “AI-first company.” But look closer and everything they do: the AI is a facade, behind which its business as usual (doing sensible practices, eg cutting costs). Eg 

blog.pragmaticengineer.com/klarnas-ai-c..."

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title:

"Klarna’s AI chatbot: how revolutionary is it, really?"

description:

"Klarna launched its AI chatbot, built in collaboration with OpenAI, which the company wants to use to eliminate 2/3rds of customer support positions. But is it as revolutionary, and as likely to repla..."

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createdAt:

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